Your privacy is something we take seriously. This document transparently explains how i8bet collect, use, store, and protect your personal information as a member of our platform.
Important Note: This Privacy Policy applies to all personal information collected by i8bet through the website, mobile platform, and all related services. By using the i8bet, you agree to the collection and use of information as described in this document. For any enquiries, please contact us at support@i8bet.life.
For i8bet, privacy is more than a legal obligation — it is a moral responsibility we take seriously. We understand that when you register an account, make a deposit via Touch 'n Go eWallet or GrabPay, or place a bet on your favourite Malaysia Super League match, you are entrusting us with valuable personal information. That trust is not something we take lightly. This document is written in plain language because we want you to genuinely understand what happens to your data — not just have a lengthy document that nobody reads.
These are not mere words — they are concrete commitments built into every system and process we have developed to protect your data.
All data transmitted between your device and the server i8bet is protected with 256-bit SSL encryption — the same security standard used by Maybank2u and CIMB Clicks. Your data is never exposed to anyone while in transit.
i8bet has never sold, rented, or traded members' personal information to any third party for marketing or commercial purposes, and never will. Your data belongs to you — it is not a commodity we profit from.
Every member i8bet have the right to access, review, update, or request deletion of their personal data at any time. These rights can be easily exercised through your account settings or by contacting our support team.
Your personal data is stored on secured servers with strict access controls in place. Only authorised personnel with a legitimate operational need are permitted to access member data, and all access is logged and continuously monitored.
In the unlikely event of a security breach attempt that affects your personal data, i8bet is committed to notifying affected members in a timely manner in accordance with the requirements of applicable law.
We wrote this privacy policy in plain, straightforward English that Malaysian users can actually understand — not confusing legal jargon. We want you to genuinely know your rights and the protections you have as a member. i8bet.
i8bet collects your personal information through several means — information you voluntarily provide during registration and platform use, as well as information collected automatically when you use our services. The categories of information we collect are as follows:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number (for KYC) | Registration form & KYC verification |
| Contact Data | Malaysian phone number, email address | Registration form |
| Financial Data | Payment method information (TnG, GrabPay, DuitNow, FPX), transaction history | Deposit & withdrawal process |
| Gaming Data | Betting history, games played, session duration, wins & losses | Automatic platform activity |
| Technical Data | IP address, device type, browser, operating system, access log data | Automatically during platform use |
| Cookie Data | Session cookies, preference cookies, analytics identifiers | Automatically via browser |
i8bet only collects information that is strictly necessary for the purposes stated in this policy. We do not collect sensitive information such as your medical details, religious beliefs, or political views. For the KYC (Know Your Customer) process, you may be asked to upload identity verification documents such as an identification card or passport — these documents are processed and stored with the highest security protection.
You are not required to provide all requested information, but certain details are necessary to access specific features. For example, KYC verification is required to enable withdrawals above a certain limit.
i8bet uses collected personal information strictly for legitimate and specific purposes only. We will not use your data for any other purpose without first informing you and obtaining the appropriate consent where required.
If you agree to receive marketing communications, i8bet may use your information to send you details about relevant promotions, bonuses, and new offers. You may withdraw this consent at any time through your account settings or by contacting our support team.
i8bet holds a firm commitment that your personal information will not be sold, rented, or shared with third parties for their own marketing purposes. However, there are certain circumstances where sharing data with third parties is necessary in order to deliver services to you:
In all cases of data sharing mentioned above, i8bet only shares the minimum information necessary for that specific purpose. All third parties we work with are bound by confidentiality and data protection obligations that are equal to or stricter than the standards we set for ourselves.
i8bet does not share your personal information with advertising companies, data brokers, or any entity seeking to use your data for their own marketing purposes. This is a principle we will not compromise on.
i8bet continually invests in security infrastructure to ensure your personal and financial data is protected at all times. The technical and operational security measures we implement include:
While we take every reasonable measure to protect your data, no system can guarantee 100% security under all circumstances. We encourage all members to play their part in securing their accounts by using strong passwords, enabling 2FA, and promptly reporting any suspicious activity to our support team.
i8bet use cookies and similar tracking technologies to enhance your experience on our platform and ensure key features run smoothly. Below are the types of cookies we use and their purposes:
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling all cookies may affect your experience on the platform. i8bet. For guidance on managing cookies in commonly used browsers, refer to your browser's help documentation.
i8bet does not use cross-site tracking cookies or any technology that would allow us to monitor your activity on websites outside our platform. Our cookie data is used solely to improve the service we provide to you.
As a member i8bet, you hold several rights regarding your personal data, all of which we fully respect and support. These rights can be exercised by contacting us via email at support@i8bet.life or through Live Chat 24/7.
You have the right to obtain a copy of all personal information that i8bet hold about you. Data access requests will be processed within 14 business days.
If any of your personal information is inaccurate or incomplete, you have the right to request an immediate correction. Updates can be made directly through your account profile settings.
You may request deletion of your personal data upon account closure, subject to legally mandated retention requirements for financial records and compliance purposes.
You may object to the processing of your personal data for marketing purposes at any time. This objection will be actioned without any impact on your access to the platform.
You may request your personal data in a machine-readable format (such as CSV) for transfer to another platform should you choose to do so.
Under certain circumstances, you may request that the processing of your data be temporarily restricted while we review or address an objection relating to that data.
To exercise any of the above rights, send an email to support@i8bet.life with the subject line "Privacy Rights Request", along with your account username and the type of request. We will verify your identity before processing the request and will respond within 14 business days.
i8bet only retains your personal information for as long as necessary for the purpose it was collected, or for as long as required by applicable law. Our data retention policy is as follows:
Once the defined retention period has passed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. The deletion process is carried out in a manner that ensures data cannot be recovered after removal.
If you close your account i8bet voluntarily, we will initiate the deletion of data not required for legal compliance within 30 days of your account closure being confirmed. You will be notified once the deletion process is complete.
i8bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material amendments — those that significantly affect how we use your personal data — will be communicated to you at least 14 days before they take effect, via in-platform notifications and email to your registered address.
The "Updated" date shown at the top of this document always reflects the date of the latest version of this Privacy Policy. We encourage you to review this document periodically to stay informed about how we protect your information.
Continued use of the platform i8bet after the amended Privacy Policy takes effect will be considered acceptance of those changes. If you do not agree with any amendment, you have the right to close your account and request data deletion in accordance with the rights set out in Section 6.
For any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team. i8bet via email at support@i8bet.life with the subject line "Data Privacy Enquiry". We are committed to responding to all privacy enquiries within 5 business days.
The most frequently asked questions from members regarding personal data protection and privacy on the i8bet platform.
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